Customer Service Representative

A Customer Service Representative is responsible for working with our consumers via e-mail and telephone to provide them with correct information in a timely, professional, and positive manner. A representative should remain positive at all times and approach unique situations with composure and confidence.

• Essential Duties and Responsibilities
• Knowledge and thorough understanding of our product, policies and systems
• Answering phone calls and emails which may include but are not limited to questions from our customers regarding order placement, order and shipping status, promotional guidance, return/warranty requests and inventory status.
• Ability to respond to consumer requests for products based upon product knowledge and consumer needs, transferring phone calls to the appropriate party or departments,
• Ability to work in fast paced environment and effectively multi task between phone calls and email requests.
• Respond to requests received by customers via email, phone call or other means of communication.
• General administrative duties when asked

Competencies

• Communication – Good Verbal and Written
• Customer Focused
• Dependable-reliable