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Full-time | Customer Service

Customer Service Representative

A Customer Service Representative is responsible for working with our consumers via e-mail and telephone to provide them with correct information in a timely, professional, and positive manner. A representative should remain positive at all times and approach unique situations with composure and confidence.

  • Essential Duties and Responsibilities
  • Knowledge and thorough understanding of our product, policies and systems
  • Answering phone calls and emails which may include but are not limited to questions from our customers regarding order placement, order and shipping status, promotional guidance, return/warranty requests and inventory status.
  • Ability to respond to consumer requests for products based upon product knowledge and consumer needs, transferring phone calls to the appropriate party or departments,
  • Ability to work in fast paced environment and effectively multi task between phone calls and email requests.
  • Respond to requests received by customers via email, phone call or other means of communication.
  • General administrative duties when asked

Competencies

  • Communication – Good Verbal and Written
  • Customer Focused
  • Dependable-reliable
Rhode Island 20/Hour
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+1 (401) 946-1002  |  78 Kenwood St. Cranston RI 02907

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