Full-time | Customer Service

Customer Service Representative

A Customer Service Representative is responsible for working with our consumers via e-mail and telephone to provide them with correct information in a timely, professional, and positive manner. A representative should remain positive at all times and approach unique situations with composure and confidence.

  • Essential Duties and Responsibilities
  • Knowledge and thorough understanding of our product, policies and systems
  • Answering phone calls and emails which may include but are not limited to questions from our customers regarding order placement, order and shipping status, promotional guidance, return/warranty requests and inventory status.
  • Ability to respond to consumer requests for products based upon product knowledge and consumer needs, transferring phone calls to the appropriate party or departments,
  • Ability to work in fast paced environment and effectively multi task between phone calls and email requests.
  • Respond to requests received by customers via email, phone call or other means of communication.
  • General administrative duties when asked

Competencies

  • Communication – Good Verbal and Written
  • Customer Focused
  • Dependable-reliable
 Rhode Island 20/Hour
Full-time | Office & Clerical Jobs

Legal Administrative Assistant

Provide a full range of secretarial, clerical and administrative support to legal staff.

Essential Duties and Responsibilities
• Scheduling depositions, site inspections, hearings, closings and meetings for lawyers and other legal staff.
• Preparing legal documents and notices, and updating transactions.
• Microsoft Office savvy
• Manage incoming and outgoing mail
• Routine exchange of documents (release, dismissal stipulations, W9, etc, as necessary)
• Prepare settlement sheets outlining attorney fees, costs, liens, etc.
• Prepare correspondence (disbursements) enclosing payment for liens and for any referral fees
• Routine trial prep – organization of exhibits, coordination of witnesses, etc.

Competencies
• planning and organizational skills
• able to adapt to changing priorities and demands
• deadline-driven
• strong verbal and written communication skills
• attention to detail and accuracy
• initiative
• sound judgment and decision-making skills
• information collection and management
• able to effectively handle sensitive and confidential information
• ability to work effectively as part of a team
• able to work well under pressure

 Rhode Island 30/Hour
Full-time, Temporary | Manufacturing

Temporary Materials Planner (4-6 months assignment)

Hours: 1st shift-Monday – Friday, 8 a.m. to 5 p.m.

Position Overview:

Work closely with Purchasing, Production Planner, Production Supervision, Quality and the Materials Organization to plan and coordinate receipt and inventory of material to ensure on-time delivery of customer orders while maintaining assigned inventory levels.

Major Tasks and Responsibilities:

  • Ensure that all activities related to new product introductions, phase out programs and engineering changes are carried out on time and accurately to avoid obsolescence.
  • Avoid line stoppages due to component shortages
  • Be a team player with all materials areas as well as other departments to ensure issues are resolved promptly to maintain customer satisfaction.
  • In conjunction with Plant Manager, develops, recommends and implements measures to improve material flow throughout the facility
  • Work to reduce premium freight charges on all incoming material
  • Review component order policies and delivery policies to optimize inventory levels of key items
  • Analyze raw material inventory to determine obsolete items for consignment and/or scrap.
  • Be a team member to work on the successful implementation of a supplier rating program.
  • Develop appropriate reports and procedures to simplify inter-department communications pertaining to material issues/ shortages and possible stock outs

Qualifications:

  • Strong interpersonal, written and verbal communication skills.
  • Excellent computer skills in Microsoft Word, Excel, and PowerPoint.
  • Experience with electronics manufacturing a plus
  • Working knowledge of MRP systems.
  • Successful completion of Lean training by a qualified agency desired.

Education and Experience:

· Associates degree or Bachelor’s degree (preferred) with a minimum of two years’ experience in a related field

 North Kingstown, Rhode Island 30.00/Hour
Full-time | Engineering

Quality Control Inspector

Hours: 2nd shift and 3rd shift

Duties and Responsibilities:

  • Performs first and last piece inspection of die cut components to verify that materials, procedures and workmanship conform to specified requirements
  • Performs in-process and final inspection of all product lines for conformance to specifications (inspection procedures and engineering drawings); conducting visual inspection and testing components/assemblies in production
  • Initiates DMR’s (Discrepant Material Report) for nonconforming material
  • Maintains and records quality testing information as part of a DHR (Device History Record
  • Performs thorough DHR review prior to accepting product lot for release
  • Completes all tasks within established guidelines
  • Familiarity with use of rulers, calipers, mechanical and electrical test equipment
  • High school diploma or equivalent, 3-5 years’ experience in related position, or a sufficient combination of the two.
  • Proficient in the English language (speak, read and write)
  • Strong attention to detail
  • Proficient in basic computer skills
  • Ability to perform basic math calculations (addition, subtraction, multiplication and division)
  • Ability to read specifications, procedures, and engineering drawings
  • Performs first and last piece inspection to verify that materials, procedures and workmanship conform to specified requirements
  • Performs in-process and final inspection of all product lines for conformance to specifications (inspection procedures and engineering drawings); conducting visual inspection and testing components/assemblies in production
  • Initiates Reports for nonconforming material
  • Maintains and records quality testing information as part of a History Recording
  • Performs thorough review prior to accepting product lot for release
  • Completes all tasks within established guidelines
  • Maintains work areas and equipment in a clean and orderly condition and follows prescribed safety regulations.
  • Must be able to work in a Team environment, multi-task and communicate effectively
  • Must be able to train other employees
  • Supports continuous improvement and elimination of waste from processes and methods

Competencies: 

  • High school diploma or equivalent, 3-5 years experience in related position, or a sufficient combination of the two.
  • Proficient in the English language (speak, read and write)
  • Strong attention to detail
  • Proficient in basic computer skills
  • Ability to perform basic math calculations (addition, subtraction, multiplication and division)
  • Ability to read specifications, procedures, and engineering drawings
  • Familiarity with use of rulers, calipers, mechanical and electrical test equipment

 

 Pawtucket, Rhode Island DOE/Hour